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 Great Outdoors Grill Company Warranty. |
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Welcome American Backyard Grill
Experts. This is Brian's Journal about a super great grill warrantee. Please
read my journal on this problem with a barbeque Grill I purchased from
Wal-Mart manufactured by the Great Outdoors Grill company. E-mail me what
you think about this. Note down below that the company supplied me
with a replacement grill which works fine. On click turn and the
burner is now on. Brian Nelson .
Click here to e-mail me. Scan down for photos and a history of the problem. You can also see 9 other grill buyers who had a very similar problem with their grill.
You can find this site again by typing the word " Grill 1" backwards, OR " 1llirg " in Google. Brian |
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You are at:
http://www.IdeaPhotos.com\Wal-Mart-Defective-Grill\Great-Outdoors-Guarantee.html ud 12/26/2007 05:22 AM -0600 Bookmark this page now!
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Brian's
Journal about a super great grill warrantee. Please read my journal on
this problem with a barbeque Grill I purchased from Wal-Mart. It is
manufactured by the Great Outdoors Grill company.
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----- Original Message -----
From: "CUSTOMER REPLIES: WM Stores & Sam's Clubs"
<cstreply@wal-mart.com>
To: <Brian@NelsonIdeas.com>
Sent: Monday, October 31, 2005 8:58 AM
Subject: Response from Wal-Mart Stores, Inc. (Ref
#000000010243363)
Thank you for your message. |
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1
----- Original Message ----- From: Brian Nelson To: Ali Shahid Sent: Thursday, November 03, 2005 1:39 PM Subject: Re: re your request for parts for yout TGO 6000... Hi Ali, Thanks for your response. Immediately after my purchase at WalmartI wrote you that I did not get a manual with it. I think it was an already set up model. L Rowe CSM responded 12-5-02 by email that he would send a manual. I did receive and now have the manual. Packing list no. is 36202. I can send you a copy of the packing list and the letter from Row Manual no. is 10001120402. I am unable to locate the receipt after 3 years. I should have kept it with the manual. I could have paid cash or discover. I request that you honor the extended warranty above based on the information provided above. Sometimes you have to trust. Especially with a 25 year warranty on the burner and it fails within 24 months. Something is wrong. I look forward to your immediate response. I have previously sent you the serial no. I can photograph the unit in many ways and email that to you. Advise. Brian Nelson ----- Original Message ----- From: Ali Shahid To: Brian@NelsonIdeas.com Sent: Thursday, November 03, 2005 11:04 AM Subject: re your request for parts for yout TGO 6000... Hello Mr. Brian Nelson, We have received your correspondence for warranty parts. We do require you to send in proof of purchase in order to receive the requested parts under warranty. Otherwise these parts would have to be purchased using a VISA or Mastercard. You may contact me at the number below, however if I am unable to take your call you will redirected to my voicemail. For the next available agent to help you out please call our main telephone number @ 1.800.668.5323 between the hours of 9am to 5pm. Please be advised that our wait times are high due to unexpected call volumes. Thank you, ali shahid customer service cfm home products 1.800.525.1898 ext. 2814 phone 1.877.565.2929 fax |
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----- Original Message -----
From:
Ali Shahid
To:
Brian Nelson
Sent: Thursday, November 24, 2005 11:06 AM
Subject: RE: re your request for parts for yout TGO
6000...
Happy Holidays Mr. Brain Nelson, Are you still wanting the parts required for your grill? We agreed to sell the parts to you for 50% off for $50.00 |
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----- Original Message -----
From:
Ali Shahid
To:
Brian Nelson
Sent: Thursday, November 24, 2005 11:06 AM
Subject: RE: re your request for parts for yout TGO
6000...
Happy Holidays THANKS. Mr. Brain Nelson,
Are you
still wanting the parts required for your grill? YES I STILL NEED THEM.
We agreed to sell the parts to you for 50% off for $50.00
I AM HAVING A LITTLE PROBLEM WITH THIS PRICE. |
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12-30-05 Hi Ali, Thanks for at least
getting back to me. I guess I don't have much choice. I did put the
photos in my problem journal at "
http://www.IdeaPhotos.com/Wal-Mart-Defective-Grill/Great-Outdoors-Guarantee.html
in case you want to look at them. I can give you the $ 50 by credit card
or send you Pay Pal. I need the email address to send the Pay Pal> I can
do it. today. Brian
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12-28-05 Dear Journal, Notes. I located a Discover payment Nov. 30, 2002 for the Wal-Mart purchase. I faxed it to Ali. They may have looked at these photos because they are sending me a complete new Grill. I will let you know if I ever receive it. Brian |
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I did receive a model 8000 Series Grill via Roadway Express on 1-21-06. It is bigger than the original one. The well done owners manual had many photos on how to put it together. I had to retrofit two pieces by unscrewing some bolts they had installed so that 2 rigid non flexible parts would would fit. That was very tricky but it works fine and I appreciate the effort the company made to rectify a defective product. The manufactures Limited Warranty guarantees the cast-Aluminum parts for 75 years, the Cast-Brass Burner for 25 years prorated. All other parts are good for 5 years except paint. Repair costs are the responsibility of the consumer. All warranty claims apply only to the original purchaser and require a proof of purchase verifying purchase date. I have had other people write me about their grill. . See below. |
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Model and Serial no.
Click photo for a larger view. |
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Feeding Gas Lines
Search the at that time the product had the highest warranties in the industry. 75 years on the housing, 10 or 15 years on the burners and then I recall that there was even a 5 year warranty on the igniter. I was impressed. I told everyone about it. |
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Great Outdoors Product Code. Click photo for a larger view. |
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Rusted out metal parts. Locked up.
Search the at that time the product had the highest warranties in the industry. 75 years on the housing, 10 or 15 years on the burners and then I recall that there was even a 5 year warranty on the igniter. I was impressed. I told everyone about it. |
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Was paint really needed if it won't stick?
Click photo for a larger view. |
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Deterioration Search the at that time the product had the highest warranties in the industry. 75 years on the housing, 10 or 15 years on the burners and then I recall that there was even a 5 year warranty on the igniter. I was impressed. |
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Warning Label Click photo for a larger view. |
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| Just Below Grill Chamber. |
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Cooking Chamber. Normal use here.
Click photo for a larger view. |
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Appearance Outside of the Great Outdoor
Grill. Not too eye appealing for guests. Can it be repainted.?
Search the at that time the product had the highest warranties in the industry. 75 years on the housing, 10 or 15 years on the burners and then I recall that there was even a 5 year warranty on the igniter. I was impressed. |
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Base Plate. Click photo for a larger view. |
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